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Mercedes-Benz Roadside Assistance Duration and Coverage Details

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When unexpected troubles strike, Mercedes-Benz Roadside Assistance ensures help arrives quickly and reliably. This complimentary program covers eligible vehicles nationwide, 24 hours a day, 7 days a week. Whether it's a flat tire, a dead battery, or you’re out of fuel, trained professionals respond with speed and precision. This service reflects the brand’s commitment to safety and peace of mind. At Mercedes-Benz of Scottsdale, we help owners understand every part of this important protection. It’s more than a program—it’s confidence on the road.

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What Sets Mercedes-Benz Roadside Assistance Apart? 

This service goes far beyond basic towing. It provides luxury-level support wherever you travel. The network includes factory-trained technicians and trusted towing partners. Coverage extends across the United States and even Canada. There are no mileage limitations during the eligible period. Service requests are handled with premium care and efficient dispatch. Moreover, the system integrates seamlessly with the Mercedes-Benz App. 

What’s Included in the Coverage? 

Roadside Assistance covers the most common driving issues. Services include: 

  • Towing to the nearest authorized Mercedes-Benz dealer 
  • Flat tire change with your spare 
  • Battery jump-starts 
  • Lockout assistance 
  • Emergency fuel delivery 

Additionally, some newer vehicles allow remote access via the Mercedes-Benz App, which helps you find faster and more efficiently. You stay in control throughout the process. 

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Car mechanic talking to client in workshop

Breakdown of Coverage Duration 

Coverage depends on your vehicle type: 

  • New Vehicles: 4 years from original purchase date with unlimited mileage 
  • Certified Pre-Owned: 1 additional year beyond factory coverage (up to 5 years total) 
  • Extended Warranty: Adds coverage time and services 

These timelines apply across the U.S. and Puerto Rico. For exact details, check your vehicle purchase paperwork. Our team at Mercedes-Benz of Scottsdale can verify coverage instantly. 

How to Access Roadside Assistance 

Drivers can reach assistance quickly by calling 1-800-FOR-MERCEDES (1-800-367-6372). Alternatively, access the service through the Mercedes-Benz App. Most new vehicles also offer in-car voice or dashboard requests. 

Once a request is placed, location tracking begins. Technicians dispatch as quickly as possible. In-app updates show arrival times and technician status. No additional login or roadside club number is required. 

Can I Extend Mercedes-Benz Roadside Assistance? 

Yes. Coverage can be extended through available extended warranty plans. These add multiple years of service coverage and support. You can also purchase standalone roadside plans after the initial period ends. Ask our service advisors about options tailored to your model and driving habits. 

Learn More About the Mercedes-Benz Roadside Assistance in Scottsdale, AZ 

Don’t wait until trouble finds you. Ensure your vehicle stays protected with trusted roadside assistance. Visit us at Mercedes-Benz of Scottsdale to explore eligibility and coverage. Our team will help you review your options and explain every benefit. For more, visit the official page at mbusa.com/roadside-assistance. 

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